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Call centers first appeared in the world in the 1960s under the not-so-catchy title of “Private Automated Business Exchanges.” Since then, the PABX revolution has fundamentally changed the landscape of modern business. In times of plenty, and of austerity, the call centers need workers – but recruiting call center representatives is not so simple these days. Among the numerous challenges that face them, the major issues plaguing call center recruitment agents right now are threefold: high turnover, understaffed HR departments, and non-uniform personal technologies. Luckily, digital interviews can help

Challenges Recruiting Call Center Reps & How Digital Interviews Can Help Fewer HR Staff Need Just as Many Call Center Reps

Since the economy crashed and went into a recovery state, many call center recruiters lost their jobs. Unfortunately for the remaining recruiters, call centers have the same staffing needs as they did before the market turned down. Right now, fewer HR staff than ever are trying to bring in large numbers of call center workers, which means that new technologies are necessary to streamline the process. Voice interviews are a tool within digital interviews that can help HR staff easily recruit for high volume call center reps. With a click of a button recruiters are able to send out preliminary interview questions to hundreds…

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