Some of our current interview software clients previously used video chat software as a stop-gap solution to interview remote candidates. We’ve helped many such companies advance beyond the use of video chat software, and although we make the transition pretty easy, it’s hard to make up for lost value from past use of video chat software.
Here are the key things you need to know about moving beyond video chat software, to use interview software (like RIVS).
#1 Recording Your Sessions
The most popular video chat software that we run into (we’ll be graceful here and not “name names”) doesn’t offer a video recording feature at all. So what happens when you need to go back and review part of a video interview where you aren’t sure if you heard a candidate’s response correctly? With RIVS, no problem. With video chat software, big problem.
2) Bookmarking Answers
Interviews tend to be much more structured than a social conversation via video chat. Interviewers have topics and questions they aim to cover, and even if the conversation temporarily veers off course, a well-planned interview steers back to the desired topics and questions. With RIVS, you can bookmark the video chat at boundary between questions, for very easy review. With video chat software, no such luck.
3) Avoiding Interruptions
There is a reason that video chat software comes with all kinds of gizmos and gadgets to alert you when someone is trying to chat with you. Video chat software is, in a sense, optimized to allow and enable interruptions. After all, you use it to interact with a broad range of social and business connections and you use it to make yourself readily available for conversation. But that’s not really what interview software is about: interview software is about having a focused, non-interrupted interaction between a high-quality candidate and a high-quality interviewer, both of whom are committed to a “no distractions” conversation. Interview software doesn’t interrupt, distract, or disturb. It focuses you on the conversation.
4) Interviewing from Mobile
We keep bumping into clients that previously interviewed candidates using the heretofore unmentioned video chat software, but found out that candidates interviewing from mobile were having to “pay up” (to the chat service provider) to be able to join a group video call from their iPhone. That’s pretty embarrassing to find out that a candidate *paid* to interview with your company. With RIVS, we have no such uncharge.
The most popular video chat software has an uncharge for users that want to do screensharing and video chat simultaneously. That may make sense as an uncharge in the video chat software world, but in the interview software world that’s a common scenario that is a baseline expectation of both candidates and interviewers. We have no special restrictions or upcharges that monitor or constrain your ability to screenshare and video chat simultaneously.
6) Managing Contact Post-Interview
After being in high-tech companies for my whole career, I’ve accumulated a contact list in my video software that is, well, longer than any of my social networks. It’s natural I suppose, because my contact list includes many prior coworkers, business partners, social contacts, and classmates. Do I want candidates mixed into that contact list? Not really. Do I want them to know when I’m online, when I’m offline, and my latest status update? Not particularly. I appreciate having my video interview software be home base for conversations with candidates, where I can more easily set expectations about post-interview contact, to work out expectations for how and when we’ll follow-up
7) 1-Way Interviews
With digital interview software (especially RIVS), we strongly encourage the use of 1-way interviews, wherein the employer pre-records a handful of video interview questions and candidates respond to those questions on their own time. This is a wonderful way to pre-screen candidates without the time commitment that it takes to pre-screen each candidate individually. We have yet to find a client that has found a way to make their video chat software satisfy this scenario, and again, that’s simply because the purpose of video chat software is broader and less specialized than that of video interview software.
Interview Software: Ready!
Had about enough of using video chat software, trying to bend it to “sort of” fit your video interview needs? It’s time to think about graduating from a general-purpose chat tool to interview software that is purpose-driven and designed from the ground up to meet your video interviewing needs. Come on over anytime and we’ll be glad to help guide your path.
This article was originally published at http://blog.rivs.com/2015/07/interview-software-vs-video-chat-software/